Abhi Yerra

We have revamped our support task management system to improve clarity and efficiency. One of the key changes we have implemented as part of this new system is a deprecation of Notion as our task management tool and a migration to GitHub Issues and Github Projects internally while ensuring that our customers can continue using their existing project management tools like Notion, Jira, Linear, Github Issues, etc.

Github Issues is what we use anyways for our product development tasks and this change allows us to simplify our internal processes and have a single source of truth. Further, we can now also leverage Github Actions to automate many of our routine tasks.

Lastly, we are in general improving out task management processes to ensure that tasks are completed in a timely manner and nothing slips through the cracks as part of this setup we have standardized our processes into a global Kanban board that tracks the changes that affect our customers and the internal development of tasks so that work can be completed in lockstep.

This has been a long time coming and we are excited to roll this out.